The goods we offer are handmade and often the fibers are hand spun and/or hand dyed. Color and texture variations are part of the process and inherent to design and look of finished items.

Item care for Hand Knits: care instructions are indicated on the tag with each item. Dry cleaning is usually safe, but hand washing is usually the recommended method of care. Cool to lukewarm water is best, and never use hot as it will cause shrinkage. Items should not be wrung dry or undergo agitation in a washing machine, as these methods cause shrinkage and misshaping. Dry your fine knit flat on a towel, and gently reshape if needed. More info on care methods can be found on our blog.

We want you to love your special items from the KnittenKaboodle Gallery Shop, but if there is a problem we will issue a refund with the following process:

Within 30 days of receipt
Please contact Customer Service at info@knittenkaboodle.com with a quick description of your concern, and indicate your phone number in case we need to contact you.

A 'Return Item Request' form will be emailed to you for inclusion with the item. Please ship to us with 'Delivery Confirmation' to:
Customer Service
KnittenKaboodle.com
PO Box 206
Boalsburg, PA 16827

We are very sorry, but only initial shipping charges can be refunded to you.

Sales Tax
Residents of Pennsylvania may be required to pay Sales Tax on some items. Residents of the City of Philadelphia and City of Pittsburgh may in some cases also pay sales tax specific to those jurisdictions. If an item is taxable, it will be noted accordingly in the item description and details.

Shipping and Handling
We ship our products via US Mail, First Class at the following rates:

• Under $50: shipping = $7.50
• $50 to $75: shipping = $10.75
• Over $75: shipping = $15.75

Gift Box and Gift Wrap can be added by selecting it as an item on the end of each department’s tab.

Expedited Shipping may be requested for an additional fee. Please contact us directly for special handling requirements.

Thank you for your business and interest in Knittenkaboodle.com!